SLA infosec
'Considering the exponential growth in IT security threats facing organisations, Fred Olsen & Co. engaged the services of SLA Security to conduct an independent IT Security Assessment in line with regulatory compliance and Information Security Management best practice, ISO 17799.
The assessment proved to be extremely beneficial allowing Fred. Olsen & Co. to further improve their Information Security management and assist strategic planning in line with international best practice.'
Bent Aasnaes, Corporate IT Director, Fred Olsen & Co.
SLA Networks
SLA Networks has a long history of providing ICT support excellence to a wide ranging client base. We have a keen understanding of the underlying principles of preventing lost productivity and ensuring system availability, with respect to client environments.
Examples of such contract delivery are below:
W5
SLA Networks have been providing scheduled ICT weekly visits and support desk services for over 4 years, having only recently renewed the contract for a further year. Apart from the ongoing proactive and reactive ICT management provided, SLA Networks also work closely with the operations planning dept in respect of developing and streamlining the systems in use to represent ongoing real cost savings in cost of ownership and maintenance. A recent project reduced the server base from 6 to 4 and negated the need for some licence based software maintenance costs as previously experienced.
User base: 35 users
Server base: 4 (1 File & Print, 1 Mail, 1 Core Application, 1 Mail security gateway)
Duration: 4 years+
Dolphin AS & Dolphin Drilling
SLA Networks supply a complete remote support service to Dolphin Oil rigs and global offices including Norway, India, Mexico & North sea oil rigs. This allows Dolphin employees to log IT problems via a dedicated telephone number, email address and a bespoke web portal. The service provides front line, 1st level IT support for all Dolphin hardware and software issues and escalation to remote resolution support using enterprise grade remote access tools and WAN links.
The helpdesk operators are also responsible for logging calls that may have a requirement for onsite/field support. In such cases SLA Networks are responsible for the managed escalation to relevant engineer departments in Scotland and Norway for 3rd line final resolution. Such outsourcing has resulted in an approx 70-80% average telephone/remote support fix rate requiring a bare minimum of onsite and field engineering and a dramatic reduction in operating and logistical costs for the ICT function of the group.
With continually rising usage rates and falling problem resolution times, the service has been a resounding success.
User base: 300
Server base: 65 (Virtual and Physical)
Duration: Since Sept 2002 (in 2yr contract term periods-renewal due Dec 2006)
Sveinung Lapin, IT manager with Dolphin AS, said: “he was very happy with his service to date and was considering extending these services. He was sure the Belfast company will continue to be able to provide his vessels with the support they needed, and enjoyed there continued commitment.”
Owen Lamont C.E.O. of Stirk Lamont / SLA Networks said. "Remote IT support through satellite communications is the only solution when you have a technically sophisticated oil rig in the middle of the Gulf of Mexico. But the expertise we use to assist Dolphin can equally be deployed in Belfast, Dublin or on the Continent.”
"Using telephone, e-mail, remote access, we can offer a tailored IT support service anywhere in the world from our specialist data centre in Belfast."
Williams Industrial Services
Williams Industrial Services had a requirement to expand the storage in their network in order to archive old project information. In addition recent virus and crash issues required the services of a support organisation. SLA Networks were selected by Williams based on their business approach to ICT related problems, size of organisation and experience. SLA Networks assisted them by installing an external RAID protected disk array for storing the archived information thus utilising and maximising the benefits of existing server hardware while retaining the same permissions and file structure controls over the entire data set of the company.
Williams also engaged SLA Networks to provide outsourced ICT support based around the business hours support desk with escalation as necessary for on site requirements. On a recent call to David Brown-Technical Sales Manager it was said of the service received…..”Everything is working well, migration to expanded storage area has been smooth and well managed and Helpdesk is excellent and responsive. We would happily recommend SLA Networks services if asked”
User base 30 users
Server base: 2 (1 File & Print & Mail Server with core applications, 1 Mail security gateway)
Duration: 6 months elapsed of 24 month contract.
Others include:
Worthington Solicitors Belfast – Ciaran McConnell (Partner)
Target Recruitment - Amanda Henderson
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